Call Center Applications

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Distribute Calls Smoothly and Comprehensively

Your contact center doesn’t have to be complex to be powerful. Metro-tel’s Toshiba’s Strata® CIX™ is simplicity at its finest, running as an application on the Strata Media Application Server or other network server. A robust array of Automatic Call Distribution (ACD) features make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency. Businesses can very effectively allocate inbound calls among your call-handling agents.

Metro-tel’s Toshiba Call Center Solutions Overview

Call centers or contact centers have become important strategic business tools. A well-managed contact center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage. METRO-TEL’s Toshiba Call Center Solutions provide enhanced call center operations in several important ways:

  • Efficient call handling
  • Faster response to callers
  • More efficient handling of peak hours traffic
  • Effective back-up coverage
  • Increased agent productivity
  • Increased agent productivity
  • Effective back-up coverage
  • Simplified staffing requirements
  • Increased management control
  • Grows with your business to protect your investment

You don’t have to be large call center to benefit from these capabilities. Call center functionality applies to all businesses who receive a high volume of calls into small or large departments. With Toshiba’s Automatic Call Distribution (ACD) application, calls can be directed in a variety of ways to ensure that calls are handled quickly and efficiently, enabling your call center to operate at peak efficiency, increasing revenues as a result.

Call us today for a assistance in selectiong the right Call Center Solutions for your company!

Call Metro-Tel Today 817-831-4436!

Below are some of the areas we service:

Addison Business Phone Systems | Allen Business Phone Systems | Arlington Business Phone Systems | Carrollton Business Phone Systems | Dallas Business Phone Systems | Denton Business Phone Systems | Farmers Branch Business Phone Systems | Fort Worth Business Phone Systems| Frisco Business Phone Systems | Garland Business Phone Systems | Grand Prairie Business Phone Systems | Irving Business Phone Systems | Lewisville Business Phone Systems | McKinney Business Phone Systems | Plano Business Phone Systems | Richardson Business Phone Systems | The Colony Business Phone Systems | Texas Business Phone Systems | Weatherford Business Phone Systems | Mansfield Business Phone Systems | Burleson Business Phone Systems | Kennedale Business Phone Systems | Prosper Business Phone Systems | Grapevine Business Phone Systems | Southlake Business Phone Systems | Colleyville Business Phone Systems |DFW Business Phone Systems|